Frequently Asked Questions

Choice Community Health provides tailored support services to individuals with disabilities, mental health challenges, and aged care needs. Our focus is on empowering individuals to live all the fullness of life through the strength and support found in community

Key services include:

• Disability supports: Assistance with daily living, personal care, therapy services, and skill development.
• Aged Care In-Home Support: Recovery-focused care to support mental wellbeing and improve quality of life.
• Community Participation: Helping individuals access social, recreational, and community activities.
• Allied Health Services: Access to professionals like psychologists, occupational therapists, and support workers.

Choice Community Health emphasises person-centered care, ensuring services are flexible, respectful, and aligned with each individual’s unique needs and aspirations.

Choice Community Health provides services across Australia, including direct support in Melbourne, the Illawarra region, and the Gold Coast. Additionally, we broker supports in every state and territory, ensuring that we can connect you with the services you need wherever you are located.

To confirm what is available in your specific area, please contact us at 1300 647 122 or email us at support@choicecommunityhealth.com.au. Our team is here to help you access the support you need, no matter where you are.

Eligibility depends on the type of support you need. For NDIS services, you must be an NDIS participant. For aged care packages, you must be assessed by My Aged Care etc. Contact us, and we'll help you understand your eligibility.

You can access services through Choice Community Health in the following ways:

• Call: Reach out to the team directly at 1300 647 122 to discuss your needs.
• Email: Send an inquiry to support@choicecommunityhealth.com.au for assistance.
• Referral Form: Fill out a referral form on the website to get started with the services you need.

The team is ready to support you and guide you through the process to ensure you receive the care and services tailored to your goals.

Switching is straightforward. Contact us to discuss your needs; we’ll help notify your current provider and transfer your services to Choice Community Health.

At Choice Community Health, we provide a transparent and flexible payment process tailored to suit your individual circumstances and funding options. Depending on your eligibility, services can be funded through various sources, including:

1. NDIS (National Disability Insurance Scheme): If you are an NDIS participant, services are billed directly to your NDIS plan under the relevant funding categories.
2. Aged Care Packages: Clients with Home Care Packages can allocate their funding to cover eligible services.
3. Medicare: Some services, such as counseling or allied health support, may be partially covered through Medicare rebates with a valid referral.
4. WorkCover and TAC (Transport Accident Commission): For clients with work-related or transport accident injuries, services can often be funded through these schemes.
5. Co-Payments: In cases where partial funding is provided (e.g., Medicare), co-payments may apply to cover the remaining cost.
6. Self-Funded Options: Clients without access to other funding sources can choose to pay for services directly.

Our team is committed to maximizing the value of your funding, ensuring you get the most out of every dollar. We pride ourselves on transparency, with clear explanations of costs and no hidden fees. You'll receive regular statements detailing how your funds are being utilized, giving you confidence and control over your care.

If you're unsure about your funding options or eligibility, contact us at 1300 647 122 or support@choicecommunityhealth.com.au. We're here to help you access high-quality, value-for-money services that empower you to live all the fullness of life.

Our fees are competitive and designed to provide exceptional value while remaining in line with industry standards. We are committed to transparency, ensuring you have a clear understanding of the costs associated with our services from the outset. There are no hidden charges, and we provide detailed pricing information so you can make informed decisions about your care.

Many of our services may be subsidized through funding options such as Home Care Packages, Medicare, WorkCover, or Transport Accident Commission (TAC) support. Additionally, we offer flexible payment solutions, including co-payments or self-funded options, to accommodate a wide range of financial situations. Our goal is to help you maximize the value of your funding, ensuring that your resources go as far as possible in supporting your needs and goals.

We offer basic support for everyday tasks, moderate care for more complex needs, and intensive support for high-level assistance. We’ll help determine the best fit.