Emma’s path to becoming a support coordinator wasn’t something she had always planned, but looking back, it feels like a natural evolution. With a solid background in corporate administration, she spent years immersed in the world of planning, organisation, and office management. These experiences gave her a knack for detail and structure—skills that have proven invaluable in her current role. But while she excelled in corporate life, something was missing.
“There was a point where I realised the work I was doing was so focused on wealth,” Emma reflects. “I felt like I was chasing things that didn’t really matter.” That realisation planted a seed for change. She began to look for work that centered on people rather than profits—something with a deeper purpose.
When she transitioned to the disability sector, Emma found what she had been searching for. Her role as a support coordinator allowed her to combine her organisational skills with her passion for advocating for others. It’s a job that’s as much about logistics as it is about relationships, and Emma approaches both sides with care. She describes her role as “helping people connect with the right supports to serve them best.” It’s a simple idea but one that requires careful listening and a genuine interest in the lives of her clients.
One moment that stands out to her involved a client who loved horses. During her time as a support worker, Emma sought to connect him with an equine therapy provider. It wasn’t just about finding a service—it was about understanding what truly brought her client joy. Watching him light up during therapy was a reminder of the power of thoughtful connections. “That was a real highlight for me,” she says quietly.
Emma is also deeply aware that her learning is ongoing. A recent course in psychosocial recovery coaching at Swinburne University expanded her perspective on support coordination. “It really made me think about people’s lives beyond just their NDIS goals,” she explains. “It’s about looking at the person holistically—what they want for their life, not just what’s in a plan.”
The most rewarding part of her work, Emma says, is seeing her clients achieve their goals.
Whether it’s a small milestone or a significant life change, these moments remind her why she does what she does. But she’s quick to note that it’s not all about big wins. “Sometimes it’s just about being there, helping someone feel seen and supported,” she adds.
Emma doesn’t see herself as an expert but as someone who’s constantly learning and adapting. Her approach is practical and grounded, shaped by her belief in the value of human connection. “At the end of the day, it’s about helping people find what works for them,” she says. “That’s what matters most.”
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